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Creating Products

Learn how to create new products in your catalog, including all the basic information needed to get started.

Overview​

Creating a product is the first step in building your product catalog. You'll provide basic information like the product name, description, image, type, and pricing. Once you save the product, you can configure additional settings like locations, categories, and attributes.

Product Types​

Before creating a product, it's important to understand the different product types available:

Item​

Physical products or products that require inventory tracking. Examples: hair products, beauty supplies, retail items.

Features:

  • Stock/inventory tracking
  • Can be displayed in webshop
  • No appointment booking required

Session (Treatment)​

Services or treatments that require appointments. Examples: haircuts, massages, facials, consultations.

Features:

  • Requires Session Flow configuration
  • Can be booked through booking widget
  • Employee assignment available
  • Duration-based scheduling

Note: Session products require a Session Flow to be configured. You'll be notified if a Session product doesn't have a flow set up.

Other​

Any other type of product that doesn't fit the above categories.

Gift Card​

Gift cards that customers can purchase and redeem.

Important: You can only change the product type when first creating the product. Once saved, the type cannot be changed.

Step-by-Step Guide​

Step 1: Access the Products Page​

  1. Navigate to the Products section in your main menu
  2. Click the "New Products" button in the top right corner

Step 2: Fill in Basic Product Information​

On the Product info tab, you'll see the following fields:

Product Title​

  • Required: Yes
  • Enter a clear, descriptive name for your product
  • Examples: "Haircut & Styling", "Deep Cleansing Facial", "Premium Shampoo"
  • Tip: Use names that customers will easily understand and search for

Description​

  • Required: No
  • Add details about what the product includes or what customers can expect
  • This helps customers understand what they're purchasing
  • Tip: Include key features, benefits, or what's included in the service

Product Image​

  • Required: No
  • Click on the circular image area to upload a product photo
  • You can drag and drop an image or click to browse
  • Supported formats: JPEG, JPG, PNG, WebP
  • If you don't upload an image, a default icon will be shown based on the product type
  • Tip: Use high-quality, square images for best display results

Product Type​

  • Required: Yes
  • Select from: Item, Session, Other, or Gift Card
  • Important: This cannot be changed after saving the product

Stock (Items Only)​

  • Required: No (only visible for Item type products)
  • Enter the number of items available in stock
  • Leave empty if you don't want to track inventory
  • Tip: Use stock tracking to manage inventory and prevent overselling

Price​

  • Required: Yes
  • Enter the price amount
  • Choose the price type:
    • Fixed Price: The price is always the same. Use this for products with a set cost.
    • Starting Price: The price can vary. Useful for services where the final price depends on options selected (like attributes or add-ons).

Tax Percentage​

  • Required: No
  • Enter the tax percentage (e.g., 21 for 21% VAT)
  • The price excluding tax is automatically calculated and displayed below
  • Tip: Always include tax information for accurate pricing and compliance

Step 3: Save Your Product​

Click Save to create your product. After saving:

  • The product will be created and assigned an ID
  • Additional tabs will become available for more settings:
    • Settings tab for locations, categories, employees, etc.
    • Session Flow tab (for Session products only)
    • Attributes tab for notes and attribute categories

Next Steps​

After creating your product, you'll want to:

  1. Configure Settings - Set up locations, categories, and employee assignments. See Product Settings for details.
  2. Add Attributes - Create custom options like sizes, colors, or special requests. See Product Attributes for details.
  3. Set Up Session Flow - If it's a Session product, configure the treatment flow. See Session Flow for details.

Tips and Best Practices​

Product Names​

  • Use clear, descriptive names that customers will understand
  • Keep names concise but informative
  • Be consistent with naming conventions across similar products
  • Include key information (e.g., "Haircut - Short Hair" vs. just "Haircut")

Product Images​

  • Use high-quality images that clearly show the product or service
  • Square images work best for the circular display
  • Keep file sizes reasonable for faster loading
  • Show the product or service in use when possible

Pricing​

  • Use Fixed Price for products with a set cost
  • Use Starting Price for services where the final price may vary based on customer choices
  • Always include tax information for accurate pricing
  • Consider your market positioning when setting prices

Product Types​

  • Choose the correct type from the start (it cannot be changed later)
  • Use Item for physical products you sell
  • Use Session for services that require appointments
  • Use Gift Card for gift card products
  • Use Other only when none of the above fit